Commercial Transactions Act Disclosure
Last updated: August 31, 2026
Business Operator
Tokoshie Inc.
Representative
CEO Tatsunori Watanabe
Address
Rokugo BASE 306, 3-10-16 Minami-Rokugo, Ota-ku, Tokyo 144-0045, Japan
Phone Number
+81-90-1087-3694 Business hours (JST): 10:00 - 18:00 (excluding weekends and public holidays)
Email Address
Sales Price / Pricing Plans
Service Description
Payment Method and Timing
Payment Methods
- Credit card (Visa, Mastercard, JCB, American Express, etc.)
- Debit card
- Bank transfer (prepayment)
Payment Timing
- Credit card: charged immediately upon completion of the subscription procedure.
- Debit card: charged immediately upon completion of the payment procedure.
- Bank transfer: please make prepayment within 7 days after subscription. Service usage starts after payment confirmation.
Bank transfer fees are borne by the user.
Service Provision Timing
- Credit card: service starts immediately after the payment is approved.
- Debit card: service starts immediately after payment completion.
- Bank transfer: service starts once payment confirmation is completed.
For bank transfers, confirmation is based on reflected bank transactions during business hours on weekdays.
Returns, Cancellation, and Termination
- Standard cancellation and account deletion stop renewal of affected subscriptions and end them at the end of the paid period. Fees already paid are not refunded as a result of these actions, except in cases of billing errors or where required by applicable law.
- Access continues until the paid period ends. For multiple affected subscriptions, the latest period end determines deactivation. Accounts with no remaining paid period are deactivated immediately.
- Deletion reservations can be canceled before deactivation. Only renewal stopped by that request resumes; preexisting cancellation settings are preserved.
- Data is generally retained for 30 days after deactivation before permanent deletion. Contact support for immediate deactivation. Rights under applicable law are not limited.
Details of cancellation and account deletion are available in My Page or on the support page. Support Page
Other Necessary Fees
- Bank transfer fees are borne by the user.
- Installment fees (if installment payment is selected) may apply separately at contract time.
- Consumption tax and similar taxes related to billing are included in displayed prices.
- Credit and debit card payment processing fees are borne by the Company.
- Optional costs requested by users in connection with service delivery (e.g., custom services, additional support) will be charged separately.